Returns & Exchanges

Products, such as calendars, necktie and posters, can be returned for a full refund (including delivery charge and sales tax, if applicable) if they are faulty, damaged in shipping or if the wrong item(s) has been dispatched, within 14 days of delivery. If the correct products are ordered and received, they may also be returned for a full refund within 14 days if they are shipped back to us at the customer's expense. All returns must be pre-approved by Molecular Expressions via email. Returned products must be unused, still have their original packaging and labeling, and be accompanied by the original delivery invoice. Exchanges for products of equal or lesser value will be made if the customer or licensee assumes shipping costs. Nothing in these conditions affects the statutory rights of our customers or licensees. Credit cards utilized by the customer or licensee for purchases will be credited with the original purchase amount after returned goods have been received and inspected. All sales are considered final 30 days from the postmarked date on the original shipping package (the postmarked date on which the item shipped from Molecular Expressions to the customer or licensee) or upon return (in original condition) for refund or exchange.

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